Sortis Hotel, Spa & Casino, Autograph Collection, Panama City

My experience at this hotel was quite the rollercoaster. On one hand, I loved the location and the ambiance, which felt trendy and cozy. The staff at the pool were incredible and attentive, making my time there enjoyable. However, I struggled with check-in and found the overall customer service lacking, which is a significant downside. The cleanliness of my room also left much to be desired, even though the gym was fantastic.

I had a mixed experience at this hotel. The service was exceptional, especially from Ivan, the concierge, who helped with reservations and rearranging plans after a flight cancellation. The location was convenient, and the room was spacious and clean. However, I did face some issues with room service and housekeeping, which was disappointing given the price point. Overall, it's a place with potential but could improve in some areas.

I had a bit of a mixed experience during my stay. The hotel had a lovely pool area with plenty of shade, which was perfect for lounging. The dining options, especially at the steakhouse, were excellent with good service. However, I faced issues with the room temperature and air conditioning, which made sleeping difficult. Overall, I felt like I got good value for the cost, but there are areas that need improvement.

I truly enjoyed my stay at the hotel, mainly due to its prime location, modern accommodations, and fabulous dining options. The spa facilities and pool area were excellent, offering a relaxing retreat. However, there were some inconsistencies in service that dampened the experience slightly. Overall, I found it to be a great value for a resort stay, especially given the wonderful dining and amenities available.

While the hotel has beautiful rooms and excellent amenities, my experience was marred by inconsistent service. The location is great for exploring the city, but it's unfortunate that basic needs like towels and toilet paper were delayed. If you're looking for luxury, be aware that the service might not meet those expectations.